FAQ

Please note that Cielos is not responsible for lost or stolen packages, and any claims for these issues should be made directly to the carrier. 

Additionally, Cielos is not responsible for any import duties or taxes that may apply to your order, or for any delays that these may cause. If you have any questions about these fees or delays, please contact your local postal services or customs office.

International shipping rates are based on the weight of your order and your destination country. Each country has different fees and pricing associated with shipping, which will be calculated at checkout.